This is not our first build, but it's by far the most complex house plan we have had and most difficult site in terms of access and gradient. Being designed as our long term family home, we had very little room for compromise and had very high expectations of the finished result. Right from our first meeting we felt included and engaged in the process and respected as the client who would be living in this home. Throughout the build the entire team were genuinely interested in our requirements and ensuring the final product was everything we had hoped for. Our site team were fantastic, we initially liaised with the project administrator and director in the contract and negotiation stage and then expanded to be introduced to our foreman and core site team. They stayed with us throughout the entire build, as a point of contact and source of advice during decision making. Always offering a range of options or solutions to any questions we raised. The entire team and sub-contractors were all very professional, polite and respectful and we felt welcome during our site visits. It stood out to us that the staff selection, training and company ethos was apparent in everyone we dealt with. Working with a more established business during a time where supply issues are well known and price increasing is frequent, we were safeguarded by pre-ordering and storage of supplies allocated to us at contract stage. The only cost variations were as a result of us tweaking interior design choices or expanding the brief to include further works in our parking and outdoor entertaining areas. The quality of the finish is excellent throughout and Merlin worked with the sub trades to ensure we were happy with all final finishes. Our defect list at handover was a short list of superficial and cosmetic touch ups that have all be attended to and throughout the build the Merlin team was always easy to contact and open to communicate with. Overall, the process of creating our long term family home has been very smooth. It still took a lot of time and energy to be part of, as we were the main contact throughout. Also taking on all selections and interior design ourselves was a big job, but has ensured we are thoroughly in love with the completed project and feel that we have been included as part of the journey. Its extremely satisfying to spend time at home getting to know the spaces and enjoying the different design aspects that have been so well executed. We can't thank the team at Merlin enough for being so collaborative and supportive throughout our build, and for being so focussed on ensuring we loved the end result... which we do!

Merlin built our house (now home) in mid 2017, and we couldn't be more impressed with their service, quality and integrity. Would recommend them to anyone!